Yeastar Blog - Product Updates and Tips about Easy Communication

What is Session Initiation Protocol (SIP)? A Complete Guide

Casey — Mon, 29 Jul 2024 01:36:14 +0000

As businesses grow, their communication needs expand as well. Traditional phone systems often struggle to keep up with this growth, leading to inefficiencies and high costs. Session Initiation Protocol (SIP) offers a modern solution by enabling seamless voice, video, and…

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Call Center Analytics: Benefits, Types, & Key Features

Casey — Fri, 26 Jul 2024 05:24:33 +0000

Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…

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P-Series Update (July 2024-2): Enhanced Teams Integration, Linkus CTI, Emergency Number Prepend, and More

Choey — Wed, 17 Jul 2024 09:25:07 +0000

We are thrilled to bring you another July update for Yeastar P-Series Phone System, bringing even more enhancements to your calling experience with our solution. Here’s a detailed look at what’s new: Enhanced Microsoft Teams Integration Yeastar Linkus for Microsoft…

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P-Series Update (July 2024): Remote Archiving, Destination-specific MoH & Ringback Tone, Queue Log in on Linkus Mobile Client, and More

Casey — Tue, 02 Jul 2024 07:27:19 +0000

We’re pleased to bring you the July update for Yeastar P-Series Phone System, featuring several new features and enhancements tailored to meet your diverse needs. Here’s what’s new! New Feature Roundup – July ’24 Get up to speed with new…

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Deploy Yeastar P-Series Straight from Amazon AWS Marketplace

Nicole Liu — Mon, 24 Jun 2024 02:05:56 +0000

Deploying the Yeastar P-Series Phone System on Amazon AWS is now easier than ever! The P-Series Phone System (Software Edition) is now officially listed on the Amazon AWS marketplace, allowing you to easily host and manage all your Yeastar P-Series…

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Yeastar Call Center Report: Turn Your Insights into Action

admin — Fri, 21 Jun 2024 06:36:35 +0000

What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…

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Call Center Wallboard Software: 5 Benefits and Best Practices Guide

Nicole Liu — Tue, 18 Jun 2024 02:57:35 +0000

Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…

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4 Available Options to Connect Remote and Branch Offices

Nicole Liu — Tue, 18 Jun 2024 02:32:07 +0000

For multi-site businesses today, having a high-quality branch office VoIP network and choosing the services that come with it has never been more important. It’s imperative that all remote sites, branches, and mobile workers can effectively communicate, smoothly coordinate, and…

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VoIP Security: Vulnerabilities & Best Practices

Nicole Liu — Fri, 14 Jun 2024 02:57:34 +0000

In the past year, the VoIP industry faced a loss of $50 billion US dollars due to VoIP fraud and attacks. When threats become unpredictable and remote-work-related risks ever increase, security is key. VoIP hacking and attacks can come from…

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How Yeastar Call Center Solution Works to Delight Your Customers

Nicole Liu — Thu, 13 Jun 2024 02:35:37 +0000

In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…

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