WhatsApp Integration

Enhance your business communication with efficiency and convenience by seamlessly integrating WhatsApp Business Platform and managing all your business text messaging and internal team chat in one place.

Yeastar P-Series Phone System offers an Omnichannel Messaging feature that allows you to effortlessly reply to WhatsApp messages within Yeastar Linkus UC Clients, receive real-time notifications, access chat history, and make calls without the need to switch between messaging apps.

Key Features

Message Management. Send, receive and manage WhatsApp messages directly within the Linkus UC Clients. Access and handle your WhatsApp conversations, SMS/MMS messages, and internal team chats all within a unified interface, eliminating the need to switch between apps.

Chat to Call. Elevate chats to calls in one click in the interface.

Automatic Contacts Matching. Seamlessly match PBX contacts and display relevant customer information when your customers get to you through WhatsApp, facilitating a personalized and efficient communication experience. The PBX contacts include both those created and managed directly on the PBX and those synced from the connected CRM or helpdesk platform.

Messsage to Queue. Send WhatsApp messages to a queue of agents, so workload get shared across the team.

Chat Assignment & Transfer. Easily transfer chats to a specific collegue or a queue with all past chat history included, ensuring efficient collaboration and smooth customer support.

Unlimited Accounts Integration. Seamlessly integrate multiple WhatsApp accounts, enabling simultaneous access and management.

Central Chat Records. All chats with customers are accumulated and stored in one interface. You can schedule to auto backup and clean up WhatsApp chat history stored in the PBX server.

Channel Statistics. Track total messages sent, received, and failed with a performance list, enabling data-driven insights for communication optimization.

Message Detail Records. Analyze customer interactions with downloadable chat history by timeline, message processing log, and more.

Benefits

Streamline customer assistance across various channels within a unified interface.

Easily switch chats to calls when necessary, maximizing productivity and enhancing customer interactions.

Enable employees to respond from anywhere via web browser, desktop app, or mobile phone.

User-friendly and cost-effective, eliminating the need for third-party services.

Quick Start Reference

Before you start, you need to have a Yeastar P-Series Phone System (Enterprise Plan or higher) and a WhatsApp Business Platform account.

For a step-by-step guide with screenshots, please refer to the integration guides below.